# Resetting password

{% hint style="warning" %}
The documentation is designed for Liker Land and LikeCoin v2. For information on [3ook.com](https://3ook.com/) and LikeCoin v3, please visit [docs.3ook.com](https://docs.3ook.com) and [dao.like.co](https://dao.like.co/).
{% endhint %}

{% hint style="info" %}
The followings are for [Liker ID registered through Email/Social (with Authcore)](https://docs.v2.like.co/depub/register).
{% endhint %}

If you cannot login your Liker ID with your social logins, please try the following steps to reset password and see if it helps. 

## Step 1: Login

Make sure that you are being logged out. You may go to the menu at the top right hand corner and find the "Logout" option.

Go to the upper right corner of the [Liker Land website](https://liker.land/en) and click "Login".

<figure><img src="https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LL4mdaVjNgL6A1--PV0-1972196547%2Fuploads%2FWv9nnijqGrsB1EOqZkAY%2FLiker%20Land%20Authcore%20Web%2001-en.png?alt=media&#x26;token=02752baf-a694-48df-b185-8afc30d91949" alt=""><figcaption><p>Click "Login"</p></figcaption></figure>

Click "Email/Social" using Liker ID by email or social login

<figure><img src="https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LL4mdaVjNgL6A1--PV0-1972196547%2Fuploads%2FYcDXI5ASqx4bdRMR0Q6s%2FLiker%20Land%20Authcore%20Web%2002-en.png?alt=media&#x26;token=21c28021-b10c-4be6-9efa-e30b0edce2de" alt=""><figcaption><p>Click Email/Social using Liker ID by email or social login</p></figcaption></figure>

## **Step 2:** Reset Password

Login again, on the login box select "Reset Password".

<figure><img src="https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LL4mdaVjNgL6A1--PV0-1972196547%2Fuploads%2FChlIGaFICHXPeQMqKMK5%2Fresetpassword-1-en.png?alt=media&#x26;token=43d5d278-05e7-4565-97cc-11a1a007fda0" alt=""><figcaption><p>Click "Reset Password"</p></figcaption></figure>

## Step 3: Input your registered email address

Input your registered email address and press "Send", it should be the email used during registration.

<figure><img src="https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LL4mdaVjNgL6A1--PV0-1972196547%2Fuploads%2FqGHfjr87ru6I4PQBewlY%2Fresetpassword-2-en.png?alt=media&#x26;token=6129446a-b409-4d08-8f05-2441ea893cb2" alt=""><figcaption><p>Input your registered email address and press "Send"</p></figcaption></figure>

{% hint style="info" %}
If it doesn't work, e.g. "Can't find the email address or phone number" appears, please try to:

* Use the same email address that you registered your social media profile ( Facebook, Google, Twitter);
* If your email got a "dot" ".", please delete the  dot and try again. e.g. use <johnchan@gmail.com> instead of <john.chan@gmail.com> and try again.
  {% endhint %}

The reset password message will appear.

<figure><img src="https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LL4mdaVjNgL6A1--PV0-1972196547%2Fuploads%2FzfwTPDqi1mnej1d90Kvj%2Fresetpassword-3-en.png?alt=media&#x26;token=3c7e3373-3c89-42de-be09-30cbdf951bc7" alt=""><figcaption><p>The reset password message will appear</p></figcaption></figure>

## Step 4: Receive the reset password email

Receive the reset password email on your mailbox, click the link on the email to reset password.

<figure><img src="https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LL4mdaVjNgL6A1--PV0-1972196547%2Fuploads%2FNT7LrJN8AFmjjSxtvRlP%2Fresetpassword%204-en.png?alt=media&#x26;token=48fd6041-074f-4669-af4d-bec66b358fb2" alt=""><figcaption><p>Receive the reset password email, click the link on the email to reset password</p></figcaption></figure>

Input your new password twice, and click "Reset Password".

![Input your new password twice, and click "Reset Password"](https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LL4mdaVjNgL6A1--PV0%2F-MF9nKSfmxYKx6oKRtsd%2F-MF9pCtTr6zbtGwgOkit%2Fresetpassword-5.png?alt=media\&token=1779258e-d71d-44aa-ba92-e31554979b65)

You have successfully reset your password, go back to LikeCoin app or Liker Land web and login your Liker ID.

![You have successfully reset your password](https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LL4mdaVjNgL6A1--PV0%2F-MF9nKSfmxYKx6oKRtsd%2F-MF9pclWJMTZHb7ShlcR%2Fresetpassword-6.png?alt=media\&token=687ad22e-b50c-4775-92bd-dead4c781277)

## Step 5: Use email and password to login

On the login box, use your **email and password to login**. Please do not select the social logins on the above.

<figure><img src="https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LL4mdaVjNgL6A1--PV0-1972196547%2Fuploads%2FzVERhvTLHCGRohpawJZZ%2Fresetpassword-7-en.png?alt=media&#x26;token=dc762154-52a6-4a61-83c7-4be237079247" alt=""><figcaption><p>Use your email and password to login</p></figcaption></figure>

## **Step 6: Reset Social Logins**

After login, go to Social Account Logins to double check your social login.

![After login, go to Social Account Logins to double check your social login.](https://1249647148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LL4mdaVjNgL6A1--PV0-1972196547%2Fuploads%2Fhty1OJUHesCV2zqkqhxz%2Fsocial-media-logins-1-en.png?alt=media\&token=0918bd2c-1ff0-422a-87c8-6094ca4709c4)

If the problem persists, please click on the green bubble at the lower right hand corner on [Liker Land](https://liker.land/) or [Like.co](https://like.co/) and find our Customer Service to help.